Customer Care

We made our name on the quality of our work, not on flashy ads and marketing.  Ken-Cut has consistently satisfied our customers through our attention to quality and our responsiveness to our client’s needs.  There is no landscape issue too small that it doesn’t get our fullest attention until it is resolved.  We have been blessed with the continued support of many of our clients – some of which have been with us since the beginning for more than 35 years!  We are also proud to say that we have an A+ rating on Angie’s List.


Here are some messages from our satisfied customers:

Hi Ken!

As you know, I recently had some work done at my condo (patio, pergola and landscaping). I can't begin to tell you how much I love it!!

With that said, I felt compelled to email you about a couple of your employees, Brittany Wells and George (I don't know his last name). They both have been fantastic, and they both are great representatives for your company.

When I first decided to move forward with the project, I "interviewed" 2 company's. One was an older and more established landscape architect. The second was Brittany. Initially several people commented that they were surprised I wasn't going with the first guy, as he is very well-known and well-respected.

I can tell you that I decided to work with Brittany for a number of reasons: although she may not have the years of experience under her belt like the first guy, she was so enthusiastic, smart, talented and really listened to what I envisioned for my patio. She went to bat for me to get the pergola approved, she checked in with me at every step along the way, and answered my questions promptly, and patiently. (She also made me a booklet on how to care for the plants that she suggested, which I LOVED)! And, when I was a little uncertain about the hardscape, she took the time and met me at the Stone Center so I could look around. (I went with the suggestions she had originally made, btw), haha!

I have had numerous people here in my community that have come by to see the finished work, and ALL of them are amazed at the transformation, and at the final outcome. I have passed on Brittany's contact info to several people here (including my sister). All of them now want to meet with Brittany and start their own upgrades after seeing what she designed for me. She is just a doll, and I have already talked to her about the work and upgrades I want to do with my front courtyard.

Secondly, I want to give a shout-out to George! Honestly, I have never seen such a hard-worker. He did a fantastic job, was prompt, efficient, friendly and again... Very talented. Several people at Olde Mill have worked with him, and everyone is in agreement as to what a great guy he is, talented and hard-working! (Also, I think it's important to add that the temperatures were in the high 90's the days that George was here working). How that man worked 8, 9 or 10 hours per day in that heat is beyond me!!!

I just wanted to let you know an what exemplary team you have. So often, we only reach out to employers or managers to complain, or share negative experiences. I've always felt that it's important to recognize people who are exemplary, and Brittany and George deserve to have their performance and skills recognized.

I apologize for the lengthy email, and appreciate you taking the time to read it.
And again... I couldn't be more thrilled and satisfied with the results.

Respectfully, 
Kellie 

  

Ken-Cut is exceptional. The customer service and supervision of the mowing and trimming is far superior to the lawn work done in the last 10 years. My compliments especially to Pat and Tommy. I have benefited from their expertise. 

My hope is that Ken-Cut continues into the future. 

Edith Vasu

 


We hired Brittany to create a beautiful meditation garden for us this Spring. She did a great job of taking our suggestions and adding her spin and creativity to the project. We just could not be more pleased. It is a lovely garden. 

We gave her a time line and under difficult weather conditions, she met that time line for us. We are grateful to have worked with this very talented young lady. I would highly recommend her as a garden and landscape designer. Thank you Brittany for a job well done.

Jane and Ken Lewis 


We had a major renovation done to our back yard, including three large retaining walls, and new stair. Everyone within the organization was great to work with! We could not be happier with work done and at a competitive price. I highly recommend Ken-Cut for any renovationyou might have.

Tim Shefferly


John and I are so pleased with our new pavers. They make the courtyard look gorgeous and I am looking forward to new pavers on our patio next year.

George, you did everything exactly as you said and went beyond. You and your helper were most efficient and the cleanliness of the job site at the end of the day was most impressing.

Kindest Regards,

Billie Carr

 


Angie’s List

 They are professional and responsive. Their pricing is fairly reasonable as well.  The quality of their work is good and I have been satisfied with their service.

 Flo Weinman

  


Have used for many years, always dependable and reasonable.

Robert and Susan Polack

  


Communitas Property Management, Inc.

 Dear Ken,

            I have been working with you since 1998 when I started in the property management industry and am consistently impressed with your professionalism, attention to detail, and your immediate response to any concerns of ours. You always have advice that leads to the best possible outcome. Your employees are a delight and skilled beyond my wildest expectations. In today’s day and age it is often difficult to find a company you can trust and one that still offers TRUE customer service.

 You should be quite proud of the business you have built. There are few that match you in timely completion of work, creativity, honesty, and dependability. Our yards and landscaping are truly a work of art - I long for spring to arrive each year when our Ken-Cut maintained properties look so beautiful. I have no doubt that we made a wise choice in asking you to take charge of our landscaping needs.  There may be bigger names in the area, but none of those come close to you as far as I am concerned-and I have dealt with most of them. My question to them always is “How can you make our lawns look better than they do now?” They always leave without my business.

Thanks again for all you have done and for all I know you will do in the future. It is a joy to work with you and I would recommend you to anyone interested in a full service professional lawn care company!

Sincerely,

Tara Betterman, President

 


Olde Mill Homeowners Association

I have known Ken Branam for approx.. 28 years.  Have used his company on several properties over that time. Because of past personal experience with the quality of his work, we awarded his company the contract at Olde Mill Condominiums 6 years ago. Ken Cut’s first contract called for grass cutting and leaf cleanup. Over a couple of years it was increased to entire ground. Lake bank maintenance, grass care, leaf removal, drainage problems, tree and shrub trimming and replacement, all chemical treatments and fertilizing and full scale landscaping. We are very proud of our community and would only award such a large portion if his company (Ken Cut) had not shown they were up to the task. I have found Ken Cut a company that truly takes ownership of a property and does the work as though it were a work of art. They are all well managed and their personnel very qualified, honest and courteous.

I recommend Ken and his entire crew 100%. They are Honest, Talented and Trustworthy. The company is run by the golden rule.

PS. They have earned this testimonial! I do not give it lightly!!!

John Kirkham, President

 

 

AMI (Association Management Inc)

Dear Mr. Branam,

We wanted to drop you a note and let you know what a truly nice job you have done for us over the past few years. You have always been pleasant to work with and attentive to Board members questions and concerns. Your attention to detail and professionalism makes it so much easier to manage our communities.

Please know it has been a joy working with you and we would certainly recommend you to anyone interested in full service lawn care/snow removal. We look forward to another great year!

Sincerely,

Janet E. French, Community Association Manager

Association Management Inc.